Refund policy

Cancellation, Returns & Refunds

Return or Refund Policy:

Unilever Food Solutions customers and Unilever Food Solutions agree that returns or refunds are subject to the following rules:

1. Change of Mind:

• Returns or refunds due to change of mind will not be accepted.

2. Defective Merchandise:

• All defective merchandise for replacement or exchange must be returned within seven (7) days from the date of purchase.

• The original Unilever Food Solutions sales invoice issued with the delivered item must accompany the return.

3. Defective Food Items:

• Defective food items to be returned should be at least 75% intact.

Process for Returns and Refunds:

1. Notification:

• To initiate a return or refund, please contact our customer service team at ufsph.contact@unilever.com or through the Livechat option on our Platform within the seven (7) day return period.

2. Return Approval:

• Upon receiving your request, our team will review the details and, if applicable, approve the return or exchange.

• Approved returns must be sent back to us in their original packaging, along with the sales invoice.

3. Inspection and Processing:

• Once we receive the returned item, our team will inspect it to verify the defect.

• If the item is deemed defective and meets our return criteria, we will process the exchange or refund as applicable.

4. Refund Method:

• Refunds will be processed using the original payment method. The time frame for the refund to reflect in your account may vary depending on your bank or payment provider.

Exclusions:

• Items damaged due to misuse, mishandling, or improper storage will not be eligible for return or refund.

• Perishable items not reported as defective within the seven (7) day return period will not be eligible for return or refund.

We strive to provide the highest quality products and services. If you have any questions or need further assistance with your return or refund request, please contact our customer service team at ufsph.contact@unilever.com.